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Field Service Management Trends

Aug. 29, 2022


The future of field service management is looking bright, with new trends emerging that are set to revolutionize the industry. Here are some of the top field service management trends to watch out for:


1. Artificial intelligence will become more prevalent.


2. Service automation will increase.


3. The use of data analytics will grow.


4. Augmented reality will be used more often.


5. Wireless technology will become more commonplace.


6. The demand for qualified field service technicians will continue to rise.


7. Field service management software will become more user-friendly.


8. Companies will increasingly outsource field service work.


9. The trend towards self-service will continue.


10. There will be a greater focus on customer experience.



Artificial intelligence (AI) is one of the most talked-about technologies in recent years, and its impact on field service is only just beginning to be felt. AI can be used for a variety of tasks, such as scheduling appointments, dispatching technicians, and providing customer support.


Service automation is another trend that is set to transform field service management. Service automation refers to the use of technology to automate repetitive and administrative tasks, freeing up time for technicians to focus on more valuable work.


Data analytics is another area where field service management is set to change in 2019. The increased use of data analytics will help companies to make better decisions about their operations and improve their overall efficiency.


Augmented reality (AR) is another technology that is starting to make its way into field service. AR can be used to provide technicians with real-time information about the equipment they are working on, as well as guiding them through complex repair procedures.


Wireless technology is also becoming increasingly important in field service, as it allows technicians to stay connected even when they are working in remote or difficult-to-reach locations.


The demand for qualified field service technicians is set to continue to grow in 2019, as companies increasingly recognize the importance of having a skilled and knowledgeable workforce. There is also likely to be an increased focus on training and development, as companies look to improve the skills of their existing employees.


Field service management software is another area where there is set to be significant change. The trend towards user-friendly, cloud-based software solutions will continue, as companies look for ways to make their field service operations more efficient and streamlined.


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Companies are also likely to increasingly outsource field service work in 2019, as they look to save costs and improve efficiency. This trend is particularly prevalent in industries such as healthcare, where there is a growing demand for outsourced services.


The trend towards self-service is also set to continue, as customers increasingly take matters into their own hands when it comes to servicing and repairing their products. This could include using online chatbots or virtual assistants to book appointments or track repair progress.


Finally, there is likely to be a greater focus on customer experience in 2019, as companies look to improve the way they interact with their customers. This could involve using technologies such as chatbots and AR to provide a more personalized service.