The right tech, every job

If your business performs commercial work, there are a few key things you should look for in a field service scheduling software:

• Project Management—When larger scale work, multiple jobsite locations, and different customer project leaders all come into play, the tool should be able to make sense of these complexities, and allow you to enter jobsite data in a way that it’s understood by everyone from back office to field to business owner.
• Financials & WIP Reporting—Protect margins for projects with real-time tracking of assets, project spend, project progress, timelines, and more, so you never end up surprised and over budget.
• Customizable Workflows—Build your own templated workflows with built-in forms that techs work through on the jobsite, so industry requirements and compliance are followed, and work is closed out instantly when they complete the workflow.
• Advanced Reporting & Dashboards—Commercial work requires the ability to look at the smallest data point all the way to the big picture. In BuildOps, you can build your own reports using every single data input in the platform. Your dashboards, your way.
• AI Powered Scheduling—A tool that can understand and optimize the schedules when multiple jobsites within a single project come into play.

When you automate the manual aspects of scheduling and reduce the errors and mistakes, you cut drive time, reduce callbacks, and fill gaps in the day that were previously going to waste. A field scheduling software can cut down on administrative work, sometimes saving an amount of time that’s required for multiple people in the back office. The lack of mistakes and optimizations on which tech goes to what jobsite also saves significant time, meaning your techs spend more time on the jobsite, and closing out their jobs quickly.

BuildOps customers report more jobs closed per tech without adding additional headcount.

Good dispatch software pushes job updates, schedule changes, and notes to the field in real time. Using role-based permissions, techs see what they need to without calling in, supervisors can get updates as they arrive to the jobsite, and the office stops managing all the work by phone, trying to fill in the gaps.

OpsAI is live and in production today. Contractors are using it now across dispatch, field documentation, asset capture, invoicing, and payment matching. It ships as part of BuildOps, not as a separate add-on.

OpsAI was built to truly understand and automate the work of commercial field service teams. OpsAI learns from every jobsite visit, can flag issues, recommend additional work, cut down on administrative work, and even suggest next actions for the team. 

BuildOps customers have seen results including 80% less data entry using our PO scanning tools, have saved hours every month using our Smart Dispatch, and turned tech voice notes into structured field notes in seconds—all using OpsAI.

BuildOps is an operational backbone for commercial field service teams to build on top of, no matter what other tools are in your tech stack. It integrates with the ERPs frequently used by field service teams including Sage, Viewpoint, and Quickbooks. BuildOps syncs field data (time tracking, POs, invoicing, etc.) directly with your ERP's job costing and payroll modules. Data flows both ways, keeping financials accurate without manual re-entry.

Role-based permissions ensure your team only sees what they need to, and you are in full control of that. You can set permissions for field techs, for dispatchers, for office admin, for leadership, for business owners—whatever you need. BuildOps is a platform where all the data is accessible to anyone, whether they’re using a desktop or using their phone, but you are in total control of who sees what.

Maybe you want to build a custom report for each field tech to see their job stats so they can work to improve, but you want a different dashboard for leadership to compare job profitability for all your techs. With BuildOps, you can do that.

BuildOps is also SOC 2 compliant with enterprise-grade encryption for data in transit and at rest, so you can be assured: your data is secure, and your data stays yours.

Of course we can. Using BuildOps:

• Layer One saved 1 week per month of manual work using BuildOps
• Jackson Mechanical saw a 100% increase in tickets handled with no headcount added, a 50% reduction in time taken to create a job and get it scheduled, and a 30% growth in revenue
• Jolma Electric saw a 50% spike in overall efficiency

There’s a clear reason scaling commercial field teams trust BuildOps.

The BuildOps platform was built so even the least tech-savvy field tech can use it effectively. Most of your team members will be comfortable using BuildOps after only 1-2 training sessions. When it comes to scheduling and dispatching, you’ll find your techs want to use it even more, because they can use their own phones to see real-time updates to their schedules, and spend less wasted time driving to the wrong place or waiting around at jobsites.

When setting up BuildOps, our implementation specialists will help you build the custom workflows your service business actually uses in the field, so when your techs are becoming familiar with the platform, they’re really learning how to use it for the exact type of work they are going to do in the field.

For commercial contractors, BuildOps is built specifically for multi-trade service and construction. Most alternatives started in residential and were stretched to fit commercial work, while BuildOps was built from day 1 to fit the complexities of commercial work, and has advanced Projects, Service Management, and Financial Reporting features all built it, that are specifically suited to commercial contracting teams.