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System Requirements

Recommended Minimum Hardware Specs (office / back-office workstation)

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System Requirements

Minimum  Hardware Specs (office/back-office workstation)

Processor (CPU): Quad-core, 2.5 GHz or faster (Intel 12th Gen Core i5 / AMD Ryzen 5 5000-series / Apple M1 or newer). Recent single-core speed matters more than core count, so a newer 4-core chip beats an older 8-core one.

Memory (RAM): 32+ GB recommended, 16 GB minimum. BuildOps is never the only thing running, and 32 GB allows heavy multitasking with Outlook, Teams, Excel and dozens of browser tabs open alongside live dispatch boards and job screens all day.

Storage: 256 GB or larger NVMe Solid State Drive, with at least 10 GB kept free for browser cache. Free space matters more than total capacity.

Graphics (GPU): Integrated graphics are fully sufficient (Intel Iris Xe, AMD Radeon, Apple M-series). Two things are required: browser hardware acceleration must stay enabled, and the GPU must support WebGL 2, since BuildOps renders 3D BIM/CAD models and large PDF drawing sets in the browser.

Display: 1920 x 1080 (Full HD) or larger, 1440 x 900 absolute minimum. Needed to view dense work orders, dispatch boards, purchase orders and asset trees without excessive scrolling. Note that browser zoom above 100% reduces usable screen space.

Internet Connection: Stable business broadband, 25 Mbps download / 5 Mbps upload or better, with latency under 100 ms. Consistency matters more than headline speed, since BuildOps runs entirely in the browser.

Do not trade CPU for RAM. If the budget forces a choice, a current-generation processor with 16 GB will feel better than a five-year-old processor with 32 GB. How responsive buttons and grids feel is governed by CPU, not memory.

Technical Checklist

Browsers Supported

Keep browsers on auto-update. Pinning a browser version for years is the most common cause of BuildOps breaking for one department only.

Domain
Supported

Google Chrome (latest two versions)

Microsoft Edge (latest two versions)

Mozilla Firefox (latest two versions)

Apple Safari 16+ (macOS)

Internet Explorer, legacy Edge, anything released before 2021

Required browser settings:

  • JavaScript enabled
  • Local storage enabled and not auto-cleared on close (sign-in sessions and the data cache live there)
  • Pop-ups allowed for buildops.com (reports, PDFs and invoices open in new windows)
  • Cookies allowed for buildops.com. Third-party cookies are not required
  • Hardware acceleration on
  • Ad-blockers and privacy extensions set to exclude buildops.com

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Technical Checklist

Operating System

There is no BuildOps desktop installer, so the operating system only needs to run a current browser. Microsoft ended mainstream support for Windows 10 in October 2025, so customers still on it should plan the Windows 11 migration. ChromeOS is not suitable for BIM or drawing review.

Domain
Supported

Windows 11

Mac OS 14 Sonoma or newer

Windows 10 22H2 - Plan to Migrate

Chrome OS (Current) - Light Backoffice Tasks Only

Windows 7, Windows 8.1, macOS 12 or older

Required browser settings:

  • JavaScript enabled
  • Local storage enabled and not auto-cleared on close (sign-in sessions and the data cache live there)
  • Pop-ups allowed for buildops.com (reports, PDFs and invoices open in new windows)
  • Cookies allowed for buildops.com. Third-party cookies are not required
  • Hardware acceleration on
  • Ad-blockers and privacy extensions set to exclude buildops.com

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Network and Security (for customer IT administrators)

This is the section that causes most rollout problems. Ask customer IT to review it before go-live.

Allowlist these domains on port 443 in the firewall, web proxy, SSL inspection bypass list and any DNS filtering:

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*.buildops.com
Web app, APIs, sign-in, real-time updates
*.buildops.org
Authorization services
*.cloudinary.com
Photo, video and document storage
*.algolia.net, *.algolianet.com, *.algolia.io
Search
*.launchdarkly.com
Feature configuration
*.intercom.io, *.intercomcdn.com, *.intercomassets.com
In-app support chat
*.appcues.com, *.appcues.net
In-app product guides
*.googleapis.com, *.gstatic.com

Maps and fonts
*.amazonaws.com

File upload and download
browser-intake-datadoghq.com

Error and performance reporting

WebSocket connections must be permitted. BuildOps holds a persistent connection to wss://graphql.live.buildops.com/graphql for live dispatch and notification updates. Proxies that block or silently drop WebSocket upgrades are the most common cause of the app appearing stale or reconnecting in a loop. Check this first on any "data is not updating" report.

Also required:

  • TLS 1.2 or 1.3. Clients or middleboxes limited to TLS 1.0/1.1 must be upgraded. This includes any proxy, firewall or VPN concentrator terminating TLS on the customer side.
  • SSL inspection bypass for *.buildops.com and *.buildops.org. Re-signing our certificates commonly breaks live updates and file uploads.
  • No VPN required. Where a VPN is mandatory, use split tunnelling so BuildOps traffic goes direct. Back-hauling file uploads through a central concentrator is a frequent cause of one branch being slow.
  • Bandwidth planning: budget roughly 7 MB per full app load per user, plus photo and document uploads from the field.

Field Technician Mobile App

iOS: iOS 16.0 or newer (iOS 16.2+ for Lock Screen features). iPhone 11 or newer recommended. iPad supported.

Android: Android 9 (Pie) or newer, Android 12+ recommended. 4 GB RAM or more.

Both platforms:

  • 64 GB device storage minimum, 128 GB recommended for photo-heavy work
  • 8 GB free space minimum, 16 GB or more recommended, since the app downloads an offline copy of the company's data
  • Wi-Fi for the first sync. The initial download is large and will fail on a nearly-full device
  • Cellular data plan with a real allowance for ongoing photo and signature upload
  • Location and camera permissions granted for time tracking, geo-stamping and job photos

Not supported

  • Internet Explorer, legacy (EdgeHTML) Edge, or any browser released before 2021
  • Windows 7, Windows 8.1, macOS 12 or older, iOS 15 or older, Android 8 or older
  • Environments that block JavaScript, local storage, or WebSocket connections
  • Shared or kiosk browsers that wipe site data on every close. These work, but users re-authenticate every session and lose all caching benefit
  • Virtual desktop environments (Citrix, VDI, RDS) with under 2 vCPU or 4 GB RAM per session, or with GPU acceleration disabled. VDI is workable but each BuildOps session must be sized like a real desktop, not a terminal

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