What are the trends in the field service today?
There are a few key trends in field service today. One is the move towards greater automation and self-service. This means that companies are making use of technology to automate tasks and make it easier for customers to get the help they need without having to wait for a technician to arrive.
Another trend is the focus on customer experience. This means that companies are working to make sure that their customers have a positive experience from start to finish. This includes everything from making sure the technician arrives on time to ensure that the customer is happy with the work that was done.
Finally, there is a trend toward using data to drive decisions. This means that companies are collecting data about their customers and their service needs in order to better understand what they need and how to provide it. This data can be used to improve the efficiency of the field service team and make sure that they are meeting the needs of their customers.
How have the field service trends changed in the past decade?
The field service industry has undergone a number of changes in the past decade. One of the biggest changes has been the move towards greater automation and self-service. This has been driven by advances in technology that have made it easier for companies to automate tasks and make it easier for customers to get the help they need without having to wait for a technician to arrive.
Another change that has taken place is the focus on customer experience. This is a result of the increased competition in the field service industry, as companies strive to differentiate themselves by providing a better customer experience. This includes everything from making sure the technician arrives on time to ensuring that the customer is happy with the work that was done.
Finally, there has been a shift towards using data to drive decisions. This is because companies have become increasingly aware of the importance of collecting data about their customers and their service needs in order to better understand what they need and how to provide it. This data can be used to improve the efficiency of the field service team and make sure that they are meeting the needs of their customers.