What’s a Service Call Tracker?
A Service Call Tracker is a digital record of all communication between a service company and its customers. It’s used to keep track of requests for service, appointments, and follow-up calls. This information is valuable for customer service representatives (CSRs) when trying to provide the best possible service to their customers.
The main benefit of using a Service Call Tracker is that it allows CSRs to have a complete history of their interactions with each customer. This information can be used to resolve issues more efficiently and improve the overall quality of customer service. Additionally, Service Call Trackers can be used to measure the performance of individual CSRs and the service department as a whole.
If you are not currently using a Service Call Tracker, now is the time to start. Implementing this system will help your company provide better customer service and improve its bottom line.