Fast, Intuitive, and Easy to Use
Arm technicians with the right tools for the job. The BuildOps field service app seamlessly communicates between staff in the office and techs in the field so the data they need is easy to collect and access later.
Complete work orders, receive updates, access key site plans, equipment manuals, and collect customer signatures within an app designed for the technicians using it.
Standardize Workflows For Consistency
Ensure every completed job aligns with your quality standards. Increase first-time fix rates, decrease callbacks, and capitalize on opportunities for pull-through work with gated workflows and custom forms.
Technicians can add photo and video documentation to every job and project, providing a comprehensive site history at any stage to reduce customer disputes.
Keep It All Straight
Set your technicians up for success with features that save time on the job. Smart fields simplify documentation and optical character recognition (OCR) pulls info off data plate pictures. And when a single customer has multiple contacts? Technicians can quickly locate the proper contact info for a given property in the app.
Technician Mobile App FAQ
How Do Techs in the Field Stay Connected to the Office?
All your organization’s data is stored and synced in the cloud, keeping all parties on the same page regardless if entered on desktop or mobile device.
Dispatchers coordinate jobs in the back office; technicians receive real-time notifications on their smartphones. Technicians enter notes in the field service app; the sales team instantly accesses them to get started on a quote.
What Good is a Field Service App if the Tech Loses Cellular Service?
With BuildOps offline mode, technicians don’t worry about bandwidth to capture and communicate their data. Instead, they continue to work and document without disruption, automatically syncing with the cloud once they regain service.
How Does the Field Service App Help with Asset Management?
The field service app allows effortless asset management from end to end. Snap a photo, and BuildOps uses OCR to automatically pull and store make, model, and serial numbers for every equipment type. Your entire team can easily access a complete audit trail of recommended and completed repairs.
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