Name: B&L Glass
Industry: Glass & Glazing
No. of Employees: ~30
Location: Santa Rosa, CA
B&L Glass has been a go-to name in California’s glass and glazing industry since 1959. Based in Santa Rosa, they handle everything from custom shower doors to large-scale commercial storefronts across Sonoma, Napa, and Marin Counties.
For years, B&L Glass ran on a mix of paper forms, digital notes, and a whole lot of memory recall. That worked—until it didn’t
Scattered job details: Field techs were logging measurements in notepads, which meant critical information could get lost or forgotten. Operations Manager Naomi Fritzinger put it bluntly:
“If one of my newer guys forgot to write something down, we’d have to go back just to double-check a measurement.
Stacks of paper everywhere: Until recently, B&L Glass was still running on a dot matrix printer—yes, the kind with perforated edges.
“We had stacks of paper that someone had to manually file,” Naomi recalled, *”Now? No more filing. It’s all right there.”*
Lost time on estimates: Because every job detail lived in a different place, the estimating team had to track everything down before they could even start quoting.
B&L Glass knew they needed a better way to capture job details, speed up estimates, and keep track of job history without relying on scattered notes and memory. BuildOps delivered.
Faster, clearer estimates: Now, field techs fill out job details in one place, and the office can generate a quote instantly. “The time we save is insane,” Naomi said. “The estimating department is over the moon.”
A full job history at their fingertips: Every measurement, every past visit, and every improvement made to a property is all in one place. “We don’t have to guess,” Naomi said. “We know what glass we used, what we installed, what needs replacing.”
More photos, better accountability: Job-site photos are now standard practice. Naomi explained, “BuildOps made it easy. Now our field techs have to take pictures, and it’s a game-changer.”
BuildOps made an impact from day one, but it didn’t stop there. As B&L Glass settled in, they kept uncovering new ways to improve their workflow. One of the biggest wins? Recommendations.
B&L Glass hadn’t fully explored Recommendations—until a conversation with their BuildOps Customer Success Manager showed them its full potential.
Turning Field Notes into Actionable Jobs: Instead of scribbled notes that might get lost, techs could now submit structured Recommendations straight from the field. No more missing details. No more second trips.
Faster Quote Turnaround: The office could now generate quotes on the spot, without tracking down missing info. Naomi summed it up: “The time we save is incredible. We can turn around quotes so much faster.”
New Revenue, Captured Instantly: Instead of work getting overlooked, techs could now log additional work the moment they spotted it. “It keeps us from missing details, and that means fewer mistakes, fewer callbacks, and happier customers.”
Once they saw the impact, Naomi and her team wasted no time rolling it out:
And it stuck. “The techs get it, the office gets it—it’s just made everything smoother.”
For B&L Glass, BuildOps wasn’t just a tool—it became part of how they worked. From eliminating paper filing to giving the estimating team instant access to job details, the impact was felt across the company.
And with Recommendations, they didn’t just improve efficiency—they found a whole new way to capture revenue, without adding complexity. “We don’t have to chase down a piece of paper anymore. Everything’s right there, exactly where we need it.”
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