How Dane Electric Boosts Efficiency and Cuts Invoicing Time by Over 30% with BuildOps

The Challenge

Dane Electric, based in Oklahoma City, employs around 100 electricians and has a fleet of 14 service vans. Before BuildOps, they struggled with visibility and inefficiencies due to their outdated system. Their previous system kept quotes, jobs, and invoices isolated, leading to missed opportunities and inefficiencies.

"We didn't know which projects had outstanding invoices or if they had been sent at all," said Jason Watts, Assistant Service Manager.

This lack of visibility hampered their operations significantly. 

"Our software upgrades didn’t support our unique accounting and dispatch system, pushing us to find a cloud-based, user-friendly solution," added Kelsey Lowery, who assists the service department. 

This led them to BuildOps.

Choosing BuildOps

BuildOps stood out to Dane Electric for several reasons:

• 1
  Unwavering Support: Adopting new technology can be overwhelming. Our support team provided exceptional assistance, ensuring a smooth transition.
• 2
  User Experience: The platform’s intuitive flow and ease of use for the field crew simplified their operations, making it easier to manage tasks efficiently.
• 3
  Seamless Integration: The ability to import existing customer contacts was a significant advantage, streamlining the transition to the new system.

Overcoming Resistance

While the field crew was initially apprehensive about the new technology, a short training session quickly demonstrated its advantages. Management recognized the need for change early on, ensuring fast adoption and a smooth transition across the company.

Immediate and Meaningful Results

BuildOps brought immediate improvements. The simplicity of picking up each module and the dedicated customer service were impressive. 

Kelsey was particularly taken by the instant updates between the app and desktop. 

"I love having the ability to add filters and create personalized views anywhere in the program,” she said. “It’s very helpful for quick references to jobs needing auditing or overdue invoices.” 

BuildOps enabled Dane Electric to achieve tasks they previously couldn’t. They can now easily:

• 1
  Build recommendations and quotes in the field
• 2
  Establish unique work orders
• 3
  Track charges with attached supply house invoices

This real-time data access and transparent reporting made their workflow smoother, boosted productivity, and reduced errors.

The BuildOps Impact at a Glance

• •
  Time Efficiency: A reduction in invoicing time by over 30%, leading to faster cash flow and improved financial stability.
• •
  Accuracy: More accurate invoicing of materials, reducing errors and increasing profitability.
• •
  Decision-Making: Enhanced ability to track the success ratio of quotes, leading to more strategic and informed business decisions.

Future Growth with BuildOps

Looking ahead, Jason plans to expand Dane Electric’s preventive maintenance department using BuildOps to manage customer electrical equipment and components. "It's already proving itself with the quick turnover on creating quotes," he noted.

Both Kelsey and Jason highly recommend BuildOps for any service team. "It’s a user-friendly program with a vast amount of features. Once you set your preferences, it makes your job a breeze,” Kelsey said. “Plus, their amazing team is always teaching us new things and are there to help.”

"I’d recommend this system to anyone with a service team of any size,” Jason added. “BuildOps fills in the gaps in various aspects of running a team successfully."