Kevin Alsobrooks isn’t a software guy. He’s a plumbing guy. So when JBS Plumbing Services rolled out BuildOps, he wasn’t chasing shiny features. He just needed something dependable. Something that didn’t add more work.
"It felt like we were babysitting the last system,” Kevin said. “We were the ones doing the work to make it work. With BuildOps, we’ve got real people behind us. We can pick up the phone and get help. Not a help desk, but actual support.”
Solid support should be the baseline for any platform. What mattered more was how much else JBS could finally take off their plate.
Today, JBS uses BuildOps to run quotes, fleet, dispatching, invoicing, and more, all in one platform. That’s freed up staff, boosted morale, and given Kevin the room to lead differently.
“I used to spend 10 minutes formatting a Word doc,” Kevin said. “Now it’s two clicks and done.”
Before BuildOps, quoting meant building Word docs from scratch, typing in every detail, formatting filenames, hoping nothing got lost.
Now?
“It auto-generates the quote number, pulls in the address and contact, and I just fill in the pricing and scope,” he said. “That’s it. It’s so much easier to work with.”
That ease translates downstream too. Because quotes now store original price and markup, Kevin gets better job costing without extra work.
JBS wasn’t looking to micromanage their drivers. But they were curious what BuildOps’ Fleet+ might surface.
“The first thing we learned? Nobody was wearing their seatbelt,” Kevin laughed. “We’d never used rear-facing cameras before.”
Instead of calling people out, they sent one general message. That alone brought usage from zero to nearly 90% compliance.
The fleet system also flags distracted driving and behavior like rolling stop signs, something Office Manager Bree McClain admits she learned firsthand.
“It kept beeping and flashing, and I couldn’t figure it out,” she said. “Turns out, I was California stopping through the neighborhood. It got me, too.”
Kevin didn’t just overhaul systems. He changed how he led.
BuildOps gave him the visibility to step back without losing control—so the team could step up. With insight into quotes, jobs, and technician activity across the board, he no longer had to be the one holding all the hats.
That shift from reactive oversight to proactive leadership is what made space for growth.
“I had to stop being a Me leader and become a We leader,” he said. “Before, everything was on me—sales, ops, you name it. But with BuildOps, I can finally delegate. I still see what’s going on, but I don’t have to be in the middle of everything.”
The culture shift showed up fast. McClain noticed her team getting more involved—suggesting improvements, sharing tips, and owning their part of the workflow.
From tweaking quote templates to tagging credit memos, the team leaned in. And when it came to commission reporting, their dedicated BuildOps Customer Rep worked with them to build a custom report, one that now automatically tracks closed jobs and tags them when paid.
“It’s a job people want to come to now,” Kevin said. “It’s not just BuildOps. It’s attitude, culture … but BuildOps helped take the stress off. That made space for the rest.”
Here’s what made the difference:
JBS Plumbing isn’t just running faster. They’re running stronger because everyone has a role in how the business grows.
“It’s not just that jobs are faster or reports are easier,” Kevin said. “It’s that people want to be here. And that starts with making their jobs less stressful, and more doable.”
FIELD SERVICE MANAGEMENT SOFTWARE
BuildOps connects every part of your business. #1 all-in-one Field Service Management and Project Management Software for commercial service contractors. Streamline your dispatch, quoting/invoicing, service, projects, and reports.
