BUILDOPS VS SERVICEMAX
Are you STUCK with: Residential software running a commercial business? or Any system not purpose-built for commercial service? Don’t settle for a system that only halfway helps. Go for the all-in-one solution you won’t regret.
Get BuildOps the #1 all-in-one Field Service Management and Project Management Software for commercial service contractors.
ServiceMax offers this must-have functionality, but BuildOps takes it several steps further:
- Drag-and-drop dispatching by technician skill, location, and availability
- Real-time technician tracking for fast + easy emergency response
- Automatic notifications to techs’ mobile devices when there’s a change or addition to their schedule
With ServiceMax, you need to create a job in order to create a quote, which can lead to confusion when you’re just bidding on a potential job. BuildOps allows you to create quotes without tying them to an existing job, send multiple versions to your customers as you negotiate, and adjust margins on the fly.
Predefine parts for scheduled maintenance, so you can order them in advance. Pre-load the workflow, so techs know exactly what needs done when they arrive. Confirm the customer rates, and their custom pricing will automatically apply throughout the life of that relationship.
This is another feature that makes BuildOps different not just from ServiceMax, but from every field service management platform on the market. If your business handles projects (small or large) in addition to service, look no further. BuildOps offers the technology to manage both, all under one roof.
Asset management is finally made easy:
- Optical Character Recognition enables techs to snap a photo of a data plate, and BuildOps automatically extracts the critical information (no fat-fingering 30-digit serials or deciphering chicken scratch).
- Tie tasks to specific assets in the proposal tool, convert the quote to a work order, then push tasks out to the right techs.
- When work is completed, it’s all documented in the respective asset history.
This feature is not part of the ServiceMax platform. In order to track techs’ location in real time, you’ll have to invest in a separate platform and integrate the two. BuildOps has this feature baked right in at no extra cost.
No more struggling to find what you’re looking for. BuildOps’ Universal Search is like Google for your business. Start typing in the search bar, and surface it instantly — whether it’s a customer’s history, a property location, or even a specific door code.
This is what gets your team to use the technology you invest in. BuildOps is unmatched in its modern design and intuitive user experience. Easy to navigate, use, and depend on.
BuildOps provides unmatched onboarding and support, completely customized to meet the needs of every customer. No “set it and forget it” or vague manuals that are your responsibility to decipher. We’re there for you every step of the way.
Build gated workflows that prompt techs to complete every necessary task on the job (and provide documentation where it’s needed). This is huge for quality control and reducing second truck rolls.
Create and assign custom forms to any workflow to collect the info you need from your techs. Contractors use them for all kinds of purposes from COVID safety checklists to refrigeration tracking.
Purpose-Built For Commercial Contractors
ServiceMax offers a great solution for residential contractors, but if your bread and butter is in commercial work, BuildOps is literally made for you. Rather than taking a “one-for-all” approach, BuildOps is not meant for everyone. But it is the only all-in-one platform designed specifically for commercial service and project management workflows.
Custom Reporting to Track Critical KPIs
With the most powerful reporting module on the market, you can customize your performance dashboards and KPI-tracking to perfectly fit your business. Meaningful data management is key to effective decision-making, and with BuildOps, it couldn’t be easier.
Seamlessly Integrate With Quickbooks
A lot of platforms will claim to integrate with your accounting system, but few can actually deliver on a truly seamless experience. The BuildOps x Quickbooks integration offers real-time, two-way syncing across everything that matters — customer creation, invoices and POs, tax rates and cost codes, line item details, and more. Learn more about our other accounting integrations here.
“With Wintac sunsetting, we decided now was a better time than any to really modernize our processes. We explored FieldEdge, but it’s tailored more for residential work and as a commercial contractor, we found that it really didn’t meet the needs of our business and workflows. We also looked into ServiceTitan, but found BuildOps to be a much more robust solution that would enable us to streamline and automate all of our processes on one platform, eliminating a lot of formerly manual efforts. I’m most excited for what this will mean for our maintenance contracts and the increase in revenue we’ll see from that alone, but really can’t say enough about the impact this will have across every part of our business.”
– Prime Mechanical Service
“BuildOps was the right choice for us. We were forced to move off Wintac, but in the end, we ended up in a much better spot. FieldEdge is a great option for residential, but when you’re doing primarily commercial work, you need software that’s aligned with commercial workflows — otherwise you’re constantly making workarounds. Plus, you really can’t beat the BuildOps user experience; our whole team is loving it.” – Airtech Automation
Switch to BuildOps
When we say “make this your last platform,” we mean it. That’s the power of an all-in-one solution, designed specifically for commercial MEP contractors, that grows right along with you.
Request a demo today.