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Jake Piehnik

Sr. Staff Product Manager

Jake Piehnik, Senior Staff Product Manager at BuildOps, brings frontline insight and product vision to every release. With experience in field service management and AI analytics at Parsable, Jake understands the day-to-day demands of service teams. At BuildOps, he’s focused on tools that increase technician productivity, improve service delivery, and make operations run smoother for contractors nationwide.

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8 Best Open Source Field Service Management Software

Discover how open source field service management gives you full control, cuts vendor lock-in, and helps you build workflows that match your operation.

The Essential Guide to HVAC Field Service Management image
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The Essential Guide to HVAC Field Service Management

Stay ahead with this comprehensive guide to HVAC field service management—best practices, tools, and tips to streamline operations and boost efficiency.

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Top 6 HVAC Web-Based Software Tools for Contractors

See how HVAC web-based software helps contractors stay ahead with faster dispatching & scheduling, efficient invoicing, and real-time job tracking.

8 Best Refrigeration Service Management Software Tools image
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8 Best Refrigeration Service Management Software Tools

Explore the 8 best refrigeration service management software solutions built to streamline dispatching, improve workflows, and empower field teams daily.

How & Why to Use a Field Service Ops Dashboard image
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How & Why to Use a Field Service Ops Dashboard

A field service dashboard can streamline your operations by consolidating critical information and actions. This article gives an overview of how to do so.

12 Best Field Service Report Templates and Examples image
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12 Best Field Service Report Templates and Examples

Streamline job tracking with the right field service report template and examples. Get accurate, professional reports to keep your operations running smoothly.

40+ Field Service Metrics & KPIs To Define and Track image
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40+ Field Service Metrics & KPIs To Define and Track

Analyzing field service KPIs paints a picture of where your field service company is and where it’s going. Learn which ones you should track, why, and how.

10 Best Field Service Report Templates for Excel image
Business Toolkit

10 Best Field Service Report Templates for Excel

Find the best options for field service report templates in Excel. Download, customize, and streamline reporting for your field service team today.

Field Service Reports: A Guide to Writing & Using Them image
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Field Service Reports: A Guide to Writing & Using Them

A field service report is a key document for building relations with clients and improving your services. Learn how to write and use one effectively.

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Field Service Software Pricing & Costs Shopping Guide

Field service software pricing depends on several factors. Learn what those are and how to weigh them against a software’s features to get the best value.

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Business Toolkit

How To Optimize Your HVAC Service Reporting Process

A guide to HVAC service reporting that shows how top contractors capture, connect, and use reports to power every part of their field service operation.

8 Best Field Service Booking Software & Pro Tools image
Business Toolkit

8 Best Field Service Booking Software & Pro Tools

Explore the 8 best field service booking software tools for contractors. Compare features, pricing, and find the right fit for scheduling and dispatching.