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Jake Piehnik

Sr. Staff Product Manager

Jake Piehnik, Senior Staff Product Manager at BuildOps, brings frontline insight and product vision to every release. With experience in field service management and AI analytics at Parsable, Jake understands the day-to-day demands of service teams. At BuildOps, he’s focused on tools that increase technician productivity, improve service delivery, and make operations run smoother for contractors nationwide.

The Essential Guide to HVAC Field Service Management image
Business Toolkit

The Essential Guide to HVAC Field Service Management

Stay ahead with this comprehensive guide to HVAC field service management—best practices, tools, and tips to streamline operations and boost efficiency.

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Business Toolkit

Top 6 HVAC Web-Based Software Tools for Contractors

See how HVAC web-based software helps contractors stay ahead with faster dispatching & scheduling, efficient invoicing, and real-time job tracking.

8 Best Refrigeration Service Management Software Tools image
Business Toolkit

8 Best Refrigeration Service Management Software Tools

Explore the 8 best refrigeration service management software solutions built to streamline dispatching, improve workflows, and empower field teams daily.

How & Why to Use a Field Service Ops Dashboard image
Business Toolkit

How & Why to Use a Field Service Ops Dashboard

A field service dashboard can streamline your operations by consolidating critical information and actions. This article gives an overview of how to do so.

12 Best Field Service Report Templates and Examples image
Business Toolkit

12 Best Field Service Report Templates and Examples

Streamline job tracking with the right field service report template and examples. Get accurate, professional reports to keep your operations running smoothly.

40+ Field Service Metrics & KPIs To Define and Track image
Business Toolkit

40+ Field Service Metrics & KPIs To Define and Track

Analyzing field service KPIs paints a picture of where your field service company is and where it’s going. Learn which ones you should track, why, and how.

Field Service Reports: A Guide to Writing & Using Them image
Business Toolkit

Field Service Reports: A Guide to Writing & Using Them

A field service report is a key document for building relations with clients and improving your services. Learn how to write and use one effectively.

How To Optimize Your HVAC Service Reporting Process image
Business Toolkit

How To Optimize Your HVAC Service Reporting Process

A guide to HVAC service reporting that shows how top contractors capture, connect, and use reports to power every part of their field service operation.

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Business Toolkit

8 Best Field Service Booking Software & Pro Tools

Explore the 8 best field service booking software tools for contractors. Compare features, pricing, and find the right fit for scheduling and dispatching.

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Business Toolkit

8 Electrical Service Booking Software Built To Scale

Discover 8 of the best electrical service booking software picks for contractors. Built for field pros handling installs, dispatch, and day-to-day chaos.

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Business Toolkit

Top 8 Field Service Billing Software to Get Paid Faster

Explore the 8 best field service billing software picks that help contractors send invoices faster, reduce admin work, and improve cash flow from day one.

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Business Toolkit

Guide to Choosing the Best Housecall Pro Alternative

We look at the top Housecall Pro competitors on the market, covering what they have to offer, their top features, and how to select an FSM alternative.