Where inspections, service, and compliance finally work as one

Yes, and that's the core of what we do. Inspections, service, and new construction all run in a single platform. The system you install becomes the system you inspect — and the data never breaks as you continue through service agreements, future work, and future inspections.

BuildOps was purpose-built from day one to handle commercial-scale work—we didn’t tack those features on later. In BuildOps, the same board that dispatches your techs to the jobsite talks to the dashboard that covers your recurring maintenance contracts. The boots on the ground tech that’s flagging fire system deficiencies can instantly pull up the full service history for that location, and see what recommendations were already made and what work was done previously.

Absolutely. BuildOps allows you to build custom workflows that map exactly to your operation and the service you do. Installs, inspections, compliance checklists for your techs to work through on the job—we have it all. BuildOps also integrates with Inspect Point to provide a fully connected workflow for fire safety service contractors.

You can create your job in BuildOps, mark it as an inspection, and it automatically syncs with Inspect Point. Assets and inspection types populate dynamically based on NFPA codes and system types (NFPA 25 for sprinklers, NFPA 72 for alarms, etc.). Techs complete inspections in the field, capture system deficiencies, and send signed reports, all in the same mobile flow. Back in the office, team members see flagged deficiencies instantly, and can build quotes in one click.

If your fire & life safety service business focuses on commercial jobs and projects, a fire & life safety service software should have core features that handle the complexity of that type of work. Here are the key things you should look for that enable commercial FLS work:

• A fast connection between Deficiencies and new Quotes—When doing inspections, field techs should be able to flag deficiencies, including taking photos or videos to show where the system issues are, and update that information in a mobile app so that in real-time, back office can see those flagged deficiencies, and then take next steps with Quotes. Getting those Quotes out to customers as soon as possible drastically increases your chances of getting a Yes, especially when your Quotes include photo/video of the recommended work.
• Built-in and customizable workflows that map to fire industry compliance—You are required to submit AHJ reports and follow NFPA frequency requirements. Set up automated inspections on a recurring schedule so there’s nothing to keep track of. Build forms for your field techs to work through step-by-step to check off every single requirement of fire industry compliance. Never miss a critical step again.
• Smart Dispatch By Field Tech Certification—With fire & life safety, you need different techs to go to different jobsites based on their certifications and skillset. A tool that can optimize your dispatch board—even when there’s an emergency—by tech certification and skill cuts down manual work significantly. 
• Time-Saving AI Powered Mobile Contractor Tools—These features would be things like automated PO scanning and mobile document scanning that work in the field, and update data across the platform in real time, cutting down on manual work, and helping closeout jobs faster.
• Real-time WIP Tracking—Labor, hours, materials, asset usage, everything you need across the length of a project is tracked and documented, living in the platform in real-time every day. You don’t wait until the project is done to realize your margins aren’t right because every day you have clean timelines and reports that show you how you’re tracking against even the most complex multi-site projects.
• Advanced Reporting & Custom Dashboards—Commercial work requires the ability to look at the smallest data point all the way to the big picture. In BuildOps, you can build your own reports using every single data input in the platform. Your dashboards, your way.

BuildOps integrates with the ERPs frequently used by refrigeration contracting teams including Sage, Viewpoint, and Quickbooks. BuildOps syncs field data (time tracking, POs, invoicing, etc.) directly with your ERP's job costing and payroll modules. Data flows both ways, keeping financials accurate without manual re-entry. BuildOps also integrates with Inspect Point, a commonly used tool by fire safety service businesses.

BuildOps is an operational backbone for commercial FLS teams to build on top of, no matter what other tools are in your tech stack.

Most fire & life safety service businesses are up and running on BuildOps within 8-12 weeks. We map your legacy data, configure custom workflows that match your specific operation and the work you do, and we train your crew—office staff and field techs alike. Our integration specialists will be with you every step of the way to help you build out your new operational architecture.

BuildOps was created specifically for commercial companies, and continues to be guided by input from fire & life safety service business owners, dispatchers, and contractors.

OpsAI is ready for use right now, and isn’t just a chatbot or bolted on feature. It was built to truly understand and automate the work of commercial fire & life safety service teams.

Our customers have seen results like 80% less data entry using our PO scanning tools, have saved hours every month using our Smart Dispatch and invoice automation, and love the ability to turn tech voice notes into structured field notes in seconds—all powered with OpsAI.

OpsAI learns from your jobs and project data to flag issues, identify recommended work, suggest next actions, and cut busywork, getting sharper with every visit. It turns your legacy system of record (showing you the history of what was done) into a modern system of action, guiding every team member from field to office on what steps to take next.

Here are the key ways OpsAI would help a commercial fire & life safety operation across roles:

• In the Field: Sends the right tech to the right job, provides briefs about the work before the crew gets there, captures visit voice notes and turns them into work summaries, and summarizes daily reports from jobsites.
• In the Office: Turns visit notes into invoice summaries to close out billing faster, provides summaries and daily reports from jobsites, optimizes dispatch boards and scheduling based on which contractors have the skills and certifications needed for each job—even when there’s an emergency.
• For Finance Teams: Generates invoice summaries that customers can actually read and understand, matches bulk payments to open invoices, and pulls line items from PO photos.
• For Sales: Reads completed visit notes to look for replacement, repair, and upselling opportunities your team can act on in the future, and recommend to customers before someone else does.
• For Owners: Surfaces jobs, trends, and risks you might not catch before it’s too late, so you spend time making decisions, not looking for information.

The BuildOps platform was built so even the least tech-savvy fire & life safety service contractor can use it effectively, and most team members become comfortable with BuildOps with only 1-2 training sessions. During implementation, we help you build the custom workflows your business actually uses, so when your contractors are starting out with the platform, they’re learning how to use it to complete the exact type of work they are going to do out in the field.

Role-based permissions ensure your team only sees what they need to, and you are in full control of that. You can set permissions for field techs, for dispatchers, for office admin, for leadership, for business owners—whatever you need. BuildOps is a platform where all the data is accessible to anyone, whether they’re using a desktop or using their phone, but you are in total control of who sees what.

Maybe you want to build a custom report for each contractor to see their individual job performance stats, but you want a different dashboard for leadership to compare job profitability for all your contractors. BuildOps lets you do that.

BuildOps is also SOC 2 compliant with enterprise-grade encryption for data in transit and at rest, so you can be assured: your data is secure, and your data stays yours.

Of course we can. Certified Fire, a fire protection services company in Utah and Nevada saw a 250% profit increase after implementing BuildOps. How did they do it? Before BuildOps, Certified Fire was always 2-3 months behind on their service billing, and they weren’t tracking billing properly enough to see profits in service work, which should have been offering their best profit margins.

After using BuildOps for its customizable reporting and unique large-scale project workflows, they saw service employee billable time increase from 75% to over 95%, monthly service billing rose 54%, and their incredible 250% increase in profit margins.

Some of our other field service customers have also seen these results using BuildOps:

• Classic Electric unified their whole operation in a single platform, achieving 300% growth
• Service 1st went from 3-4 systems down to 1, saw 2x faster invoicing, and had a record year
• JL Minter Inc. slashed billing time by 73%
• Layer One fixed their job costing process, saving 1 week of manual work every month
• Jolma Electric saw a 50% leap in overall efficiency
• Sloan Mechanical hit a 75% quote approval rate

There’s a clear reason scaling FLS teams shops trust BuildOps.

Legacy systems and ERPs are a system of record, showing you what happened last month and leaving you to put the pieces together yourself. BuildOps isn’t a platform that records events—it's a system of action that understands fire & life safety service work so you can get more done.

BuildOps automates your entire fire & life safety service operation from end-to-end: quoting, dispatching, visit notes, PO scanning, invoicing, and more, all through a platform that is built to already understand FLS workflows out of the box without you prompting it.

Your legacy ERP is telling you what happened, and doesn’t understand your dispatch logic or FLS workflows. BuildOps and OpsAI already understand it, so it can help each team member when taking their next action.