Certified Fire’s Road to 250% Higher Profits

Certified Fire, a fire protection services company in Utah and Nevada, faced setbacks with their outdated paper-based systems. Austin Hamlin, juggling roles as part-time CFO and General Manager, saw the inefficiency first-hand.

“There were times we would get 2-3 months behind with the bulk of our service billing,” he said. “And once that got billed out we weren’t capturing everything that could get billed.”

Their service work in particular, which should have been delivering their highest profit margins, was underperforming because of the outdated paper-based systems for tracking and billing.

“That was one of the main drivers to find a new solution,” Hamlin said.

Choosing BuildOps: The Game Changer

Certified Fire turned to BuildOps above alternatives for three main reasons:

1. Data accessibility: The BuildOps platform offers detailed, customizable reporting options. “We weren’t stuck with just out-of-the-box reports,” Hamlin says.
2. Unique workflows: BuildOps customers can manage large projects and smaller service jobs with unique workflows. “A lot of alternatives treat a $1m project the same as a $2k service,” he adds.
3. Customer-first approach: BuildOps goes above and beyond customer service to foster relationships that help our customers thrive. “The team is really sincere with building their product with customers in mind,” Hamlin says.

The Impact: Measurable and Significant

Hamlin was surprised how smoothly his field and office employees adapted to BuildOps. With that streamlined implementation, the Certified Fire team saw immediate and meaningful improvements to their business:

1. Efficiency: Service employee billable time increased from 75% to over 95%.
2. Growth: Monthly service billing rose 54%.
3. Profitability: A stunning 250% increase in profit margins.

“If anyone else in the fire protection industry is looking at BuildOps, I would 100% recommend it,” said Hamlin. “When used correctly, I guarantee it will make a huge impact.”

Learn more about how Certified Fire uses BuildOps to transform their operations. Book a live demo today.