We rebuilt BuildOps Academy to help customers get more out of the platform, faster.

What We Covered

In the webinar, the team walked through how the Academy works, who it’s for, what training is available, and how teams can use it to ramp up faster, ask better questions, and stay sharp as BuildOps evolves.

At its core, BuildOps Academy is a self-paced training platform organized around short, module-based lessons. Instead of long, one-size-fits-all training sessions, the Academy is designed so users can learn what’s relevant to their role, when they need it.

Who Does BuildOps Academy Help?

The biggest impact is for back-office users working in the web app every day—dispatchers, office managers, service coordinators, project admins, and system admins. There’s also training for field management and technicians, especially around mobile workflows.

The Academy was rebuilt from the ground up, with updated content that reflects the current product, shorter lessons, and a more interactive learning experience. Users can move through bite-sized videos, click through workflows, and build muscle memory instead of sitting through long training marathons.

How Can Teams Get the Most Out of Academy? 

Start with the modules that match your role, complete relevant courses before meeting with your Implementation Manager or Customer Success Manager, use the Academy to onboard new hires, and revisit lessons anytime you need a refresher.

The Academy does not replace live support from your IM or CSM—it gives users the foundation so those conversations can be more productive. Managers can also track progress through learner groups and completion analytics.

The Big Takeaway

 BuildOps Academy is meant to make training easier to access, easier to finish, and more useful in the flow of real work. Whether you’re onboarding new hires, leveling up your back office, or helping your team stay current, it gives customers a more flexible way to learn BuildOps and keep improving over time.

Want to Learn More?

Reach out to your CSM to get started on BuildOps Academy today.