Show of hands, how many of you out there are operating your commercial service business without the help of a dedicated field service management platform? In today’s fast-paced digital landscape, keeping up with the competition means keeping up with all the latest software upgrades available within your industry. And when it comes to the commercial mechanical industry, the BuildOps team has you covered with all the latest technological trends to help enhance your digital workflow.
We had the opportunity to speak with Chris and Liz Howard and the rest of his team over at Northwest Mechanical Group to learn about their experience with the BuildOps platform—and how it helped overhaul their day-to-day workflow.
Understanding the Success of Northwest Mechanical Group
Operating out of Portland, Oregon, the team at Northwest Mechanical Group has been working together in the commercial service industry for over 30 years. As members of the MSCA, they specialize in low-temperature refrigeration and HVAC services for supermarkets—and their knowledge and expertise come together to create a professional experience that results in the best possible outcome every time.
Revolutionizing Operations: Finding the Perfect Software Solution
Northwest Mechanical Group relies heavily on technology to help manage its operations, streamline its processes and improve overall productivity—both in the back office and on the job site. Recently, Chris, Liz, and the rest of their team were faced with a challenge. Their current software was stalled out with no future updates in sight. As a result, they were experiencing a variety of different pain points in the field and a number of slowdowns in the back office. Data was being lost between different platforms, and the constant need for repetitive entry and manual processes was beginning to cause growing frustration throughout their workforce. As a critical step to growing and scaling their business, they knew that they needed to find a better solution to help manage operations more efficiently—and that’s where BuildOps came in.
Northwest spent years looking for software that could keep up with the modern needs of their growing operations—until finally; they discovered BuildOs. “Since switching over to the BuildOps platform,” Chris told us. “We’ve experienced a significant jump in job satisfaction from our field technicians and back-office employees.”
“The platform is much more user-friendly than what we were used to,” He said. “Before we knew it, we were seeing quicker turnaround times on job closeout and a huge improvement in the time it took for quotes to be accepted by our customers.” The simple nature of the platform, and its mobile app, led to a sharp decrease in the number of complaints they were getting from technicians. “Their simple approach to field service and project management is unparalleled,” he said. “It lets us do exactly what needs to be done, no questions asked.”
BuildOps was also able to save their organization both time and effort when it came to building invoices for their customers. “The process has become far smoother than it’s ever been,” Liz told us. “And we no longer have to rely on insight from multiple applications to build an invoice—it’s all right there, rolled into one single platform.” This new and improved process has allowed the company to re-focus their efforts—helping them take on additional work, which in turn has helped them grow their business.
Enabling Future Success: Northwest Mechanical Group Grows Headcount by 30% Since Implementing BuildOps
The benefits of implementing the BuildOps platform were undoubtedly far-reaching for Northwest Mechanical Group. In addition to creating a smoother, more efficient workflow for their business, BuildOps helped increase their headcount by a whopping 30% since integrating with our platform. That’s 30% more staff to help keep up with their growing workload—a testament to the growing impact the right field service management software can make for your commercial business.“We highly recommend BuildOps to any other commercial contractor in the industry,” Chris said. “It’s been a great tool for us to use both in the office and in the field.”
We’re always happy to hear the kind words of yet another satisfied customer. At BuildOps, we believe in customer passion and satisfaction. We’re committed to understanding and addressing the specific needs of top commercial contractors across the industry. Think BuildOps might be right for you? Check out our website and register for a free demo!