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20 Best Field Service Management Software To Enhance Ops

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Many field service companies rely on field service management software to run various parts of their daily operations: calculating estimates, scheduling service calls, balancing tech and equipment workloads, supervising fieldwork, sending invoices, and so on. If you’re looking to start using field service management software or replace your current platform it it’s not working out, you might be wondering what the best field service management software for your company is.

Unfortunately, that’s not an easy question to answer. Each field service management (FSM) solution has different features and is ultimately built for different functions, industries, and company sizes. The good news is that we’ve done some legwork for you in this article to give you a starting point on what to look for in an FSM platform and why. We’ve also created a list of the best field service management software, grouped by what type of contracting jobs you take on, so you have some early options to check out. 

To help you make your choice, we’ll cover the following:

  • •
    The essentials of field service management software
  • •
    Top field service management software features to look for & evaluate
  • •
    How to choose the right field service software for your team
  • •
    20 best field service management software & tools for your business
  • •
    5 benefits of using field service management systems
  • •
    3 important field service management software FAQs answered
  • •
    Other field service software recommendations by niche & industry

Let’s get started with the basics.


The essentials of field service management software

Let’s first go over some essential things to understand about FSM software before you dive in: what it is, how much it can cost, who in a company can make use of it, and what it can help your company do.


What is field service management software?

Field service management software is a computer program meant to speed up or automate the everyday tasks that field service companies do like scheduling and dispatching field techs, work estimating, invoicing, payments, employee time tracking, fleet and asset management, and other key processes.

The aim of field service software is to get more done in less time while improving the quality of work, making less clerical mistakes, saving money, boosting revenue, and giving customers better service.


How much does field service software cost?

Field service software typically costs $40-$300 per user, per month. It’s often priced at a per-month rate based on the number of users (field techs, admin staff, or both) at your company and the number of features in the software. Some pricing models include things like per-location rates or upfront fees.

Our deep-dive Field Service Software Pricing & Comparison Shopping Guide breaks down pricing models, common factors that affect the cost, and exactly how to compare your options with a checklist of what to ask in a demo. Check it out to learn more about how field service software pricing works and what it might cost you.


How different roles use field management software for their jobs

One of the reasons field service programs are so useful is they don't just make work easier for one department. Everyone at a field service company can use the software in different ways to streamline their jobs and coordinate between different teams so the whole company works more efficiently.

Here are some of the main things that staff in key roles at a field service company can use management software for: 

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    Field Service Technicians – Get information on the scope of work to be done, project locations, and customers; troubleshoot issues with the work if necessary, and report on the work done when the work session is over.
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    Scheduler / Field Service Dispatcher – Efficiently plan when to send out technicians for service calls, and determine which technicians should be assigned to each job based on their specific skills and the current work available.
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    Office Administrators – Organize customer contact and billing information, including service history, interaction history, feedback, and whether or not invoices have been paid; and ultimately send invoices to receive payments.
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    Field Service Managers – Allocate proper resources to jobs, assign tasks to field service technicians, and communicate with customers about work progress.
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    Business Owners – Analyze field reports and other operational metrics to see where improvements need to be made in areas like training, processes, equipment, and others.


How do successful field service managers utilize software to improve operations?

Field service managers have many responsibilities: get the right equipment to a job site, make sure field techs are working effectively and efficiently, balance workloads to avoid burnout, track job and project progress, and keep both the office and customers informed of how work is going and what to expect.

A field service application makes it easier for field managers to handle these tasks by:

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    Automating inventory management – Create customizable equipment loadout templates for different kinds of jobs, and even automatically order new parts or tools if stock gets low.
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    Optimizing travel routes – Stay on schedule by planning the most efficient routes between work sites, providing more timely customer service and getting more jobs done in a day.
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    Delegating work among techs – Know the skills of everyone on the team to decide who should do which tasks. Plan tech workloads while keeping in mind later jobs and potential scheduling conflicts.
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    Logging work hours – Track time spent on the job to make sure techs are working when they’re supposed to and taking breaks no longer than they need to.
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    Tracking tech locations – Keep tabs on field techs to know they’re where they’re supposed to be when they’re supposed to be there, and even quickly locate them in an emergency.
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    Keeping customers and the office in the loop – Built-in communication tools allow for on-site calls to the office to troubleshoot or provide reports, or to customers with updates, answers to questions, and estimated timelines.
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    Simplifying paperwork – Autofill and AI technology allow for quickly writing reports and invoices so admin staff have less work to do in filing records and sending out bills.


Top field service management software features to look for & evaluate

Software for field service management can fulfill many different functions. Sometimes a piece of software will focus on one or two particular aspects of field service management, while others will combine functions into multi-purpose or all-in-one platforms.

Here are some of the main qualities of field service application software that are worth considering:


Main capability features

One of the first things you need to decide about buying a field service management system is what actual functions you need it to help your company with. Here are some common ones that you’ll find either individually or bundled on platforms:

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    Estimates & Quoting — Instantly calculate the approximate amount a job or project will cost based on the needed materials, equipment, labor, travel, and so on.
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    Scheduling & Dispatching — Book service appointments at the right times so techs aren’t caught between two jobs, and assign the right techs to the right jobs based on their skillsets.
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    Time Tracking — Measure the amount of time it takes to complete work, including breaks, towards improving efficiency and keeping techs on task.
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    Reporting — Create records of what went on at a job site during a work session: equipment used, procedures done, problems fixed, other issues encountered, length of work, customer feedback, and if follow-up work is necessary.
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    Invoicing — Put together a final itemized bill for a customer after work is done, and track who has or hasn’t paid.
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    Analytics — Measure the efficiency of every part of your field service business to see what’s working and what could be improved by more training, better processes, better equipment, and so on.


Find all of these features and more in BuildOps’ field service software. It’s designed specifically for commercial field service companies, and has been known to boost their revenue by an average of 23%, productivity by 40%, and payment processing by 90%.


Platform features

Another consideration for field service business software is how it’s deployed. These are the common options:

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    Desktop — This is a field service management application that’s kept on local servers at your office. The advantage of this is it’s less vulnerable to cyberattacks because it’s only accessible from specific devices. It can also be used even if you don’t have an Internet connection. The main downsides are that it usually has a high upfront cost to implement it, and it can’t be accessed on non-company-specific devices. 
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    Cloud — This kind of deployment for field service management is SaaS (software as a service), hosted by a third party on a remote Internet server. This makes it easy to access from almost any device that has an Internet connection, and it doesn’t require much cost or time for setup (since the third party has already configured it). The disadvantages are that you can’t access it without an Internet connection, it’s more vulnerable to cyberattacks (since it’s always on the Internet), and you have to trust a third party to keep your data safe.
  • •
    Mobile — Many of the top field service management software programs include a mobile app. This gives field techs a miniature version of the software they can use to input data while in the field and sync it with the main software program in the cloud or back at the office. It also lets techs communicate with the office to request help or receive new assignments and information without having to come back from the field.


Work & business type features

You may also want to look for long-term management features that help your field service business run smoothly beyond just the everyday service calls. Here are some examples:

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    Service Order Management — Manage the administrative lifecycle of a job from start to finish, from communicating with a customer to set up an appointment to working with the financing department to send invoices and collect payments. Make sure all your teams are on the same page by having centralized access to all the information they need.
  • •
    Work Order Management — Track the technical specifics of each job: who’s involved, what equipment is required, where the work site is, when the work needs to be started and finished, and how the issue is to be resolved. Measure the job’s progress over time, and keep records to inform future work and for other reference.
  • •
    Customer Relationship Management (CRM) — Centralize all the information about your customers so you can search and access it from one place. Pull up service history, customer feedback, and more to schedule follow-up or maintenance service appointments, or target marketing campaigns.


Asset management features

These are additional features that offer closer monitoring of your vehicles, human resources, and other equipment you need to do your field service work:

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    GPS Tracking — Use location tracking and geofencing to know when techs clock in or out of a job site, and where they are on the job site so you can reach them if they need help.
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    Route Optimization — Determine the optimal roads to travel on between service calls to offer faster service and get more jobs done in a day.
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    Inventory Management — Keep an eye on the parts and equipment you need to complete jobs. Track tool conditions and set reminders to replace them, or even auto-order parts when your stock dips below a certain level.
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    Fleet Management — Get advanced control over the vehicles you use for field service work with ETAs to job sites, driver habit monitoring, unauthorized use prevention, workload balancing, and vehicle condition for proactive maintenance planning. 

Read our article on types of field service management software for more information on some of the categories listed above.


How to choose the right field service software for your team

Not all field service applications will be right for all field service companies. Depending on your industry, company size, and several other variables, one platform might serve you better than another (no pun intended). Here are some things to keep in mind as you go shopping around for a software solution.

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    Industry — Is the software designed to work with the type of field service work you do (HVAC, electrical, telecom, manufacturing, etc.)?
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    Project Scope — Is the software designed for residential projects, commercial projects, general contractors overseeing subcontractors, or a combination of those?
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    Scalability — What size business is the software designed for? Are you able to scale up to other options meant for larger organizations as your company grows?
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    Price — How much does the software cost? What pricing model does it use: upfront fee, per-user-per-month, per-location-per-month, a combination of these, or something else? Does it have custom pricing plants for enterprises? Are there extra fees for implementation and training?
  • •
    Features — What kinds of things can the software do? Which ones are necessary for the industry you’re in or the specific kind of work your company does?
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    Integrations — Does the software seamlessly connect to other services your company already uses? If so, are you able to scale back the plan you get because you don’t need certain features?
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    Deployment — Does your company prefer an in-house solution for security, or a cloud solution for easier access and greater scalability? Does the software have a mobile app your techs can use to stay connected while in the field?
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    Ease of use — How simple is the software to implement and use? How much does user-friendliness affect the software’s value in terms of efficiency (training required, time it takes to do tasks, etc.)?

We know that’s a lot to think about. So to give you a starting point, we’ll list some leading field service software companies you should look into.


20 best field service management software & tools for your business

So what is the best field management software for your company? Well, as we mentioned, some key considerations are the type of work you do and the scope of projects you take on. We’ve organized 20 top field service management software companies based on those criteria to help you compare what each one’s software is capable of.

Find your type of company in the sections below to see what type of field service software is best for your business.


Best 5 field service management software for commercial contractors

Commercial contractors are those who work on offices, facilities, and other business-oriented buildings for companies, governments, and other organizations. These tend to be complicated projects that may involve multiple buildings and take a long time to complete. Here’s a list of the best field service software for those purposes. 


1. BuildOps

BuildOps dispatching interface

BuildOps was created specifically with commercial contractors in mind. Its unique features are suited to handling commercial customers who may manage multiple properties needing service. These include an asset-oriented CRM with advanced search capabilities, an AI-powered mobile app that speeds up report and invoice writing, and real-time dispatch updates so your techs know where they need to be and when.

Industry Specializations: HVAC, refrigeration, electrical, plumbing, fire safety 

How Pricing Works: Per-month cost based on the number of users; set up a demo for a personalized quote.

What Sets It Apart: Asset management hierarchies that let you organize and search for different properties owned by the same customer.

Key Features:

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    Advanced customer and property search functions that don’t require exact matching. 
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    Mobile app with AI-powered spelling/grammar checker, translation, and autofill for fast notetaking and invoice generation
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    Real-time updates to the scheduling board take confusion and conflicts out of dispatching

Book a demo of BuildOps’ field service management platform and test out its capabilities for yourself.


2. Commusoft

A mock-up of Commusoft’s calendar functions on desktop, tablet, and mobile phone

Commusoft is software that caters mostly to commercial contractors (HVAC, electrical, plumbing, building/facility management), but is good for certain residential services as well. It includes functions for automating dispatching, tracking job progress, keeping an eye on inventory status, tracking the locations of your assets, and notifying customers with timely and personalized messaging. Its main drawbacks are that its sales & marketing tools are sold as separate products, and that its pricing model isn’t very flexible. 

Industry Specializations: HVAC, plumbing, electrical, building maintenance, facility management, appliance repair, generator installation, renewable energy

How Pricing Works: Daily, monthly, or annual licenses; contact the company for pricing information.

What Sets It Apart: Intuitive scheduling board that can be filtered, color-coded, and accessed by staff even when not at the office.

Key Features:

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    Recurring job scheduling is ideal for planning periodic building maintenance
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    Techs can access job and customer information even without an Internet connection
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    Automated job progress updates and other alerts to keep customers in the loop

See more of what Commusoft’s job management software can do for your business.


3. Fieldpoint

A mock-up of Fieldpoint’s work order functions on desktop and mobile phone

Fieldpoint has a suite of field service management functions including scheduling, dispatching, reporting, and fleet management. Its asset management features make it a good choice for both recurring appointments or long-term projects that require more than one work session. However, Fieldpoint has a complicated interface that may require advanced training to use, so it may not be suitable for smaller teams looking for more user-friendly software. 

Industry Specializations: HVAC, refrigeration, fire safety, security systems, medical devices, IT services, oil & gas, facilities management, industrial equipment 

How Pricing Works: Contact the company for a demo and quote.

What Sets It Apart: Strong asset management and scheduling capabilities make it great for planning preventive maintenance.

Key Features:

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    Job costing and project management features allow businesses to track expenses and resources effectively
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    Automated work order handling, subcontractor management, and service analytics help closely monitor field performance
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    Good scalability makes it ideal for medium-to-large field service companies

Look over the key features of Fieldpoint’s FSM software.


4. Service Fusion

A mock-up of Service Fusion’s FSM dashboard

Service Fusion provides essential field service management functions like quoting, scheduling, dispatching, and service agreement management. It also offers features like fleet management, VoIP integration, payment processing, and job costing. Its main draw is that it’s inexpensive, having a tiered subscription pricing model that charges flat monthly or annual rates – not a cost-per-user rate as is common among other solutions. However, it lacks advanced project management and reporting capabilities that may be needed for larger commercial projects. 

Industry Specializations: HVAC, electrical, plumbing, refrigeration, appliance repair, locksmithing, landscaping, cleaning, painting, security, home remodeling + 28 others 

How Pricing Works: Tiered subscription plan with flat monthly or annual rate.

What Sets It Apart: Each of its plans allow unlimited users, making it an affordable option for scaling your business.

Key Features:

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    Technician skill tagging and service zone mapping help with dispatching
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    Supports many different industries, making it great for multi-trade contractors
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    Cloud-based platform with mobile app and multiple integrations that help with accessibility

Learn more about Service Fusion’s FSM software.


5. ServiceTrade

A mock-up of a custom FSM dashboard in ServiceTrade

ServiceTrade is built for commercial contractors, with its specialty being fire and life safety. It works well for medium-sized businesses that work in specific niches, and has tools for tracking long-term service agreements and customer interactions. Its project management capabilities are fairly new, though, and its reporting tools aren’t very efficient.

Industry Specializations: Fire safety, HVAC, electrical, refrigeration, kitchen exhaust cleaning

How Pricing Works: Contact to request pricing; appears to be based on number of techs.

What Sets It Apart: Digital customer communication and self-serve help options make it easy for customers to track job progress.

Key Features:

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    One of the few field service management platforms built specifically for commercial contractors
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    Its ability to schedule and track recurring jobs makes it a solid pick for planning routine maintenance
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    Strong inventory management capabilities so you won’t overstock or run out of parts

Discover more features of ServiceTrade’s field operations management platform.


Best 5 field service management software for residential contractors

Residential contractors are those who specialize in providing services for homes. This means they usually deal with only one property and one person – the homeowner – at a time, instead of multiple properties owned by an organization, so their projects tend to be shorter and more straightforward. This means the top field service software for this category typically doesn’t need as many advanced features as software for commercial contractors does.

Here are some of the leading field service management software vendors for residentially-oriented platforms.


1. mHelpDesk

A mock-up of mHelpDesk interfaces on laptop, tablet, and mobile phone

mHelpDesk is a cost-effective FSM solution that’s great for small or medium sized businesses. It’s easy to use, has solid essential FSM tools (scheduling & dispatch, work order management, and invoicing & payments), and has a helpful mobile app. It also features a customer portal for getting work order updates, paying invoices, and communicating with your staff. Its main weaknesses are that its reporting, analytics, and automation features aren’t that strong, and it isn’t very scalable for dealing with bigger and more complicated projects.

Industry Specializations: HVAC, electrical, plumbing, landscaping, security, home cleaning, IT & computer repair, pest control + 20 others

How Pricing Works: Contact them for a demo and quote.

What Sets It Apart: Reasonable pricing makes it great for smaller teams that need essential FSM functions without spending a lot. 

Key Features:

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    Strong job scheduling & dispatch features allow for assigning jobs, tracking tech availability, etc. in real time 
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    A mobile app lets techs access job details, update work order progress, track time, and collect payments on the go
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    Invoicing & payments features allow for writing invoices, processing payments, and sending automated follow-up reminders

Learn more about mHelpDesk’s features and how they can help your field service company.


2. Kickserv

A mock-up of Kickserv dashboards on laptop, mobile phone, and tablet

Kickserv brings together basic FSM functions – estimating, CRM, scheduling, real-time job updates, invoicing, and payment processing – in a simple interface that makes it easy for your company to get up and running with it. It’s also flexible in that it has several integrations and can be used in a variety of field service industries. That makes it great for solo or small-team residential contractors. Commercial contractors, though, may find it lacks the advanced project management, asset management, reporting & analytics, integration, and customization capabilities they need for larger and more complicated projects.

Industry Specializations: HVAC, electrical, plumbing, security, landscaping, appliance repair, landscaping, locksmithing, property management, automotive & boat, cleaning, construction, IT services + 8 others

How Pricing Works: Tiered subscription model, with most tiers placing a limit on the number of users.

What Sets It Apart: User-friendly interface makes it easy to implement without needing extensive training.

Key Features:

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    “Customer Center” self-service portal for requesting new services, approving estimates, and managing payments  
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    Integrations including QuickBooks, Stripe, Mailchimp, and Google to connect to tools you already use
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    Covers basic FSM functions while still being affordable field service software

Find out how service is made simple with Kickserv.


3. Jobber

A mock-up of Jobber’s desktop dashboard and mobile app

Jobber provides a cost-effective FSM solution with solid CRM, scheduling, dispatch, invoicing, and payment processing functions. That makes it great for home service pros who handle various types of small-scale one-time or recurring jobs. However, its inventory management, reporting & analytics, and workflow automation are somewhat basic. Its pricing plans are also restrictive in the number of users they allow, so it doesn’t scale well for larger teams.

Industry Specializations: HVAC, electrical, plumbing, fire safety, cleaning, construction, landscaping + 31 others 

How Pricing Works: Tiered monthly or annual subscriptions for individuals or teams. Team plans have a limit on users.

What Sets It Apart: Robust and easy-to-use scheduling & dispatch interface to assign jobs and adjust schedules in real time.

Key Features:

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    Powerful CRM tools for handling customer information, tracking service histories, and managing communications
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    User-friendly mobile app lets techs access job details, give progress updates, track time, and collect payments in the field
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    Invoicing & payments features allow for creating invoices, accepting payments, and automatically following up on unpaid bills

Go to GetJobber.com to find out more about Jobber’s field service management capabilities.


4. Workiz

A mock-up of Workiz’s dashboard

Workiz makes our list because it works well for niche residential services – such as locksmithing, junk removal, snow removal, and house cleaning services – that may need a little extra help with drumming up business. This is because it contains several extra features for finding and tracking leads so you can seize as many business opportunities as possible. It also contains essential FSM functions such as scheduling & dispatching, in-field team communication, and invoicing. Its features may not be advanced enough to handle more complicated projects that larger contractors take on, though.

Industry Specializations: HVAC, electrical, plumbing, locksmithing, appliance repair, cleaning, junk removal, garage doors + 27 others 

How Pricing Works: Tier-based subscription with monthly or annual plans. Most plans place limits on the number of users.

What Sets It Apart: Caters to some specialty field service companies that other platforms may not.

Key Features:

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    Very good lead management capabilities with tracking, call management, and automated follow-ups
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    Built-in communication tools make it easier for your dispatchers and techs to stay in touch
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    Integrates with 15+ services so you can use it alongside software tools your company may already be using

Get a tour of how Workiz operates in practice, and book a free demo if you’d like to see more


5. ServiceTitan

A mock-up of ServiceTitan’s scheduling and dispatch interface

ServiceTitan is one of the most well-known field service management companies. That’s because it does the basic elements of FSM very well: AI-assisted scheduling and dispatching, in-field quoting and invoicing, offline customer and job data access, and more. That makes it well-suited for residential and small commercial projects. However, it lacks asset management capabilities, specific built-in job status updates (without using tags), the ability to natively handle multi-day jobs, and 1-on-1 implementation training. 

Industry Specializations: HVAC, plumbing, electrical, garage door, chimney sweeping, roofing + 17 others 

How Pricing Works: Contact them for a demo and more information.

What Sets It Apart: Strong CRM functions, including sending customers reminders for upcoming appointments.

Key Features:

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    Staff can access customer and job data even when offline 
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    Techs can create and deliver both quotes and invoices while in the field
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    AI helps to automate scheduling and dispatching by finding open time slots and available techs with the right skills

Have a look at the features of ServiceTitan’s flagship FSM software.


Best 5 field service software for construction & general contractors

General contractors are people in charge of construction projects. As such, they need to manage the planning and the many subcontractors working under them. They’re also responsible for sourcing needed supplies from vendors, communicating with customers, and tracking project costs. Here’s some of the best software for field service management that’s geared towards those needs.


1. Tradify

A mock-up of Tradify’s dashboard on tablet and scheduling interface on mobile phone

Tradify contains the basic functions you’d expect in an FSM platform: quoting, service histories, scheduling, job progress tracking, time tracking, invoicing, and payment processing. However, some of its design choices – a cloud-based FSM solution with Google Calendar integration and the ability to schedule from the mobile app – make it great for general contractors and others who need to juggle several projects and techs at once. Its main flaw is that some of its most useful features are only included in the higher-tier pricing plans. 

Industry Specializations: HVAC, plumbing, electrical, gas, refrigeration, property maintenance + 19 others 

How Pricing Works: Per-user-per-month tiered subscription plans.

What Sets It Apart: Its higher-tier plans include tools for general contractors to manage subcontractors from a master calendar.

Key Features:

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    Schedule recurring jobs, even from the mobile app
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    Cloud-based service that allows staff to access information and controls just about from anywhere and at any time
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    Option to instantly build a website that links to the Tradify platform for your field service business

Check out more of Tradify’s features if you’re interested.


2. Sera

A screenshot of Sera’s scheduling interface

Image Source: Software Advice


Sera is one of the smaller field service management vendors, focusing on just HVAC, plumbing, and electrical contractors. It makes up for this with white-glove customer service and innovative features such as AI-automated scheduling, real-time job costing, technician tracking, and customer communication tools. Sera is simple and efficient software that’s great for general contractors – or small and medium-sized businesses – looking to reduce their manual workload. 

However, it lacks some of the features and customization options needed for commercial contractors handling large-scale projects, long-term service agreement management, or jobs in industries outside of Sera’s specialties.

Industry Specializations: HVAC, plumbing, electrical 

How Pricing Works: $400/month for 4 techs, plus $150/month for each additional tech.

What Sets It Apart: Very transparent pricing model with no hidden fees.

Key Features:

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    AI-assisted scheduling makes it easy to plan jobs for open time slots
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    10+ integrations for payments, marketing, accounting, warranties, task automation, and more
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    Personalized training and onboarding including hands-on data migration support, with optional business coaching

Find out why Sera might be the right FSM solution for you or your business.


3. Joist

A mock-up of Joist’s interface on laptop and mobile phone

Joist is a rather specific piece of software that focuses mainly on the money side of field service management. It assists with building and sending estimates and quotes out to customers, delivering invoices when it’s time to bill, and collecting payments through a variety of options. It also has CRM functions, and even lets you build financing plans for customers to pay over time.

Joist’s main shortcoming is it doesn’t provide any other field service management functions besides CRM, estimating, invoicing, and payments. Instead, it’s more of a tool meant to be used alongside other field service management services.

Industry Specializations: HVAC, plumbing, electrical, insulation, landscaping, masonry, carpentry, flooring, roofing + 11 others 

How Pricing Works: Tiered subscription model with flat monthly or annual rates.

What Sets It Apart: Specializes in the CRM and financial side of field service operations.

Key Features:

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    Estimate templates help you get breakdowns of costs to customers quicker
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    Integrates with QuickBooks to easily sync your business invoicing and payments to your accounting (Pro tier and up)
  • •
    Ability to create flexible financing plans for customers to secure jobs when customer funds are tight

If Joist sounds like it might be useful to you as a general contractor or field service management company, explore more of Joist’s features.


4. Field Complete

A mock-up of Field Complete’s work order interface

Field Complete provides a simple software to get the essentials of field service management: CRM, estimates, scheduling, dispatching, job management, invoicing, and a mobile app. However, certain features that larger commercial-oriented teams might need – such as advanced analytics, accounting integrations, and automated customer notifications – are only available at higher subscription tiers. It also doesn’t scale well because it has pretty low limits on the number of users allowed at each service tier.

Industry Specializations: HVAC, plumbing, electrical, painting, appliance repair, pressure washing, roofing + 27 others 

How Pricing Works: Tiered subscription model with flat monthly or annual rates.

What Sets It Apart: A straightforward and affordable FSM platform for general contractors and small teams.

Key Features:

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    Split large projects into multiple separate jobs to make them easier to manage
  • •
    Estimate, invoice, and collect payments from the office or on the go with the mobile app
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    User-friendly mobile app that includes advanced messaging features, live GPS tracking, and the ability to work offline

Learn more about the features of Field Complete’s FSM software.


5. Buildertrend

A mock-up of Buildertrend’s dashboard for a project

Buildertrend is software designed for managing construction projects. It provides tools for managing functions such as sales, job costing, inventory, overall company finances, and customer communication. While it has many features for high-level operations management, it has few tools for coordinating actual fieldwork (scheduling, dispatching, fleet management, asset tracking, and so on). It’s also geared towards residential projects like home building and remodeling, and not so much towards larger and more complicated commercial projects.

Industry Specializations: Home builders, home remodelers, and general/specialty contractors 

How Pricing Works: Contact them for a quote. Pricing appears to be based on your industry niche and revenue. 

What Sets It Apart: Tailored specifically to long-term home construction or remodeling projects. 

Key Features:

  • •
    Sales and financial management functions such as marketing, lead management, estimates, and invoices
  • •
    Project management features including work logs, task checklists, document sharing, and inventory management
  • •
    Client portal, chat, and comments give customers real-time updates and transparency with their projects

Get an overview of Buildertrend’s key features to determine if it’s the right field service management tool for your business.


Best 5 field service software for speciality contractors & designers

Specialty contractors are field service pros who are hired to complete specific assignments that other members of your field service team can’t do (or at least can’t do as well). These include masonry, painting, carpentry, and installing security systems. We’re also including pros who design the systems that field techs install. So what is the best field service management software for them? Here are some top contenders.


1. Procore

A mock-up of Procore’s interface for laptop, tablet, and mobile phone

Similar to Buildertrend, Procore is construction management software that focuses more on the high-level aspects. These include pre-construction processes such as bidding and building modeling, resource management, financial management, and construction intelligence to determine if the project is progressing as efficiently as it can.

However, it’s comparably light on features geared towards coordinating and monitoring actual field service work. That makes it better for general contractors and the specialty contractors who work under them (such as architects). Large-scale commercial contractors who need to tightly manage their field operations may find Procore offers a lot of things they don’t really need at a high price tag. 

Industry Specializations: HVAC, plumbing, electrical, concrete, structural engineering, construction site preparation, interior & exterior finishing 

How Pricing Works: Contact them for a quote. Pricing appears to be based on your industry niche and revenue, and by which specific products you want to buy.

What Sets It Apart: Best-in-class platform for general and specialty contractor workflows: designs, inspections, analytics, etc.

Key Features:

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    Has tools to connect every part of the construction lifecycle, including pre-construction, resources, finance, and execution
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    Help via live customer service, community advice, and on-demand training
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    Over 500 integrations with other commonly-used applications to expand its overall capabilities

To learn more, have a look at this overview of Procore’s platform.


2. Field Promax

A mock-up of Field Promax’s dashboard interface

Field Promax is a bit like Joist in that it’s decidedly focused on streamlining your field service company’s finances. Many of its features make it easier to get estimates approved, collect payments, create invoices, pay techs, and keep your accounting organized. It also has core field service management functions such as scheduling & dispatching, CRM, resource tracking, and reporting.

A significant flaw of Field Promax is that many of its key functions for coordinating and monitoring actual field service work are only available at higher subscription tiers. It also has limits on the number of users you can have at each tier, and only allows annual pricing for the first year you use it.

Industry Specializations: HVAC, fire safety, plumbing, electrical, security, locksmithing, chimney sweeping, pressure washing + 14 others 

How Pricing Works: Tiered subscription model with flat monthly or annual rates.

What Sets It Apart: Integrations with QuickBooks and Xero make handling the financial side of your field service business easier.

Key Features:

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    Automated Google Review requests to gather more ratings and feedback from customers
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    Create work orders from multiple places, including estimates, recurring jobs, emails, the mobile app, and online requests
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    Time tracking is connected to each work order so techs are paid accurately

Find out more about how Field Promax works to solve field service companies’ pain points.


3. FieldAware

A mock-up of FieldAware’s interfaces on laptop, mobile phone, and tablet

FieldAware is an enterprise-level field service program that’s known for being easy to set up and use, requiring little training for implementation. It also caters to types of field service businesses that other FSM platforms typically don’t. It offers many standard field service management functions such as scheduling & dispatch, route optimization, time & project tracking, reporting & analytics, CRM, and invoicing.

While FieldAware frequently updates its software to provide better functionality, this sometimes causes desyncs or other issues. Its customization options are also limited, and the integrations it does have don’t always work properly.

Industry Specializations: Building & construction, facility & property management, industrial equipment, commercial equipment, health sciences & medtech, oil & gas 

How Pricing Works: Contact them for a quote. Pricing appears to be based on your number of techs, vehicles, and other assets.

What Sets It Apart: User-friendliness of its mobile app and other key features make it easy to set up and learn, saving training time.

Key Features:

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    Good dispatching & tech tracking capabilities allow for faster turnaround times
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    Import timesheets into – and export them out of – payroll systems
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    Good job-tracking and record-keeping functions make reporting & analytics easier for back office staff

Take a tour of FieldAware and discover how its features can help your field service business in both the field and the back office


4. Zuper

A demo of Zuper’s dashboard interface

Zuper provides field service management services that are aimed at improving your team’s efficiency and productivity. Many functions can be automated by AI, including scheduling, dispatching, and invoicing. Others provide deep detail or even customization options, such as estimate creation, work order tracking, route optimization, tech & vehicle tracking, and customer notifications. 

Zuper is great if you have to manage long-term projects and recurring maintenance. However, if most of your jobs are short-term, Zuper might be too feature-packed for your needs. Zuper may also not be the right choice for large-scale commercial projects that could involve assets at several different locations.

Industry Specializations: HVAC, plumbing, electrical, cleaning, electric vehicles, facility & property maintenance, garage doors, Internet service provision, kitchens & bathrooms, landscaping, manufacturing, pool & hot tub, roofing, security, solar energy 

How Pricing Works: Contact them for a demo and quote.

What Sets It Apart: Its advanced workflow automations save time and reduce errors compared to doing things manually.

Key Features:

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    AI-powered scheduling & dispatching help managers effortlessly coordinate field service crews
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    Over 60 integrations let you use Zuper alongside many tools you’re already familiar with
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    A powerful yet intuitive mobile app gives field techs the info, access, and capabilities to do many things right in the field

Check out the key features of Zuper’s field service platform.


5. Autodedsk Build

A demo of Autodesk Build’s construction project scheduling interface

Autodesk Build is another field service system that focuses on high-level project management, specifically in construction. This includes not only keeping a construction project on track through better collaboration, but also resolving problems, setting safety guidelines, and controlling costs by comparing data from management, field execution, and finances. Autodesk Build also features mobile punch lists, customized reporting & analysis, and standardized data collection forms.

Similar to other high-level project management software, though, Autodesk Build has very few tools for actually coordinating and tracking in-field service work. It lacks functions like dispatching, time tracking, materials purchasing, and collecting specific in-field data. So it’s best used as a companion to other field service tracking software for large-scale commercial projects.

Industry Specializations: Construction 

How Pricing Works: Per-user-per-month annual or monthly rates.

What Sets It Apart: Its focus on managing not just construction activities and cost, but also safety and quality control.

Key Features:

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    Bring together planning materials such as schedules, reviews, meeting notes, and more for all stakeholders to see
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    Get field reports, conduct inspections, and manage issues from one place on any device
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    Share drawings, models, documents, and other information with field techs, including notes for extra insight

Do a deeper dive into Autodesk Build’s capabilities.


5 benefits of using field service management systems

Using field service management tools has many benefits for all different kinds of companies that use them. These benefits include: 


1. Promotes efficiency and productivity

Software works faster than people. So the main benefit of field service management technology is that it speeds up – or even automates – some field service tasks that would have had to be done manually. All of that time-saving adds up, letting your team get more done in less time.

Also, software doesn’t make mistakes if it’s programmed properly. So it also saves time in that it keeps you from having to go back and redo a task because a human didn’t do it right.


2. Allows for real-time communication and collaboration

Forget searching through filing cabinets for documents you need, or calling techs back to the office to give them messages or their next assignments. Digital field service management systems provide your team with a central point to access all the information they need, and to communicate with each other even if techs are already out in the field. This lets your staff spend more time doing the things you want them doing and less time on unnecessary administrative work or travel.


3. Facilitates better customer service

Having software that can automate tasks and act as a central data bank helps you serve your customers better. You can track your techs and vehicles to give more timely and accurate updates on when your techs will arrive on-site and how work is progressing (such as if only a business representative is at a site and not the actual owner). 

You can also organize customer interactions to quickly respond to inquiries and complaints. Yet another thing you can do is access service histories for individual customers to more effectively prepare for an upcoming job, or to suggest other work they may want done. 


4. Enables data analysis for making key decisions

Having software that can track almost everything your field service company does and store it in a central database also makes analyzing data much easier. You can pick out areas where your company is doing well and identify those that need improving. Do your techs need more training to balance workloads and improve service offerings? Do you need to adopt newer equipment and work techniques to make getting a job done right faster? Could your techs be better balancing vehicle usage and taking more efficient routes between job sites so you get more done in a day? The data can tell you.


5. Reduces costs and improves revenue

Field service management applications may carry some initial costs, but they more than make up for these in the long run. By automating tasks and digitizing documents, they help you avoid spending time and money needlessly writing information out by hand, filing and storing physical paperwork, and hiring extra admin staff. With fleet management functions, you can save on fuel costs by optimizing routes between work sites. And with inventory management functions, you can save on equipment costs by avoiding buying too many or too few of the parts you need to complete your jobs.

The bottom line – no pun intended – is that a field service management platform helps your company stay competitive and profitable by eliminating wasteful actions that cost you time and money. This lets you get more done and earn more money by using your resources more productively. 


3 important field service management software FAQs answered

Here are some other things you may want to know about field service management software solutions.


1. What is field service management software?

Field service industry software is a computer program that helps field service companies run smoother. It takes manual work out of everyday tasks like scheduling appointments, assigning techs to jobs, getting techs to work sites, writing reports, sending invoices, and communicating with customers. 

One of the big reasons field service management software is so useful for field service companies is it can even automate some tasks outright. On a smaller scale, this frees up field service staff to work on higher-priority tasks. On a larger scale, it shaves time off how long is needed to fully complete service orders, letting your team get more done in a day. 


2. How does field service management software work?

FSM software works by taking in data relevant to your field service business and organizing it – sometimes turning it into output information – that helps you run your field service operations more efficiently.

Take scheduling and dispatching service calls. You’d need to input data on your techs: who they are, what they’re skilled at, where they are, whether they’re available at a certain time, and so on. You’d also need to enter data on the work order itself: who the customer is, where the work site is, what actually needs to be done, what equipment is required, and so on. Finally, you’d need to input data on your current calendar: when existing appointments are scheduled, holidays, and when staff have booked time off.

What you get is a system that allows you to do things like: 

  • •
    Easily drag and drop appointments into a calendar at time slots where they fit
  • •
    Send dispatch notifications and job information to techs instantly, even if they’re already in the field
  • •
    See updates to tech availability and location, job progress, and schedule changes in real time
  • •
    Direct techs to take routes that will get them between job sites the fastest, even accounting for potential obstacles

On the finance side of things, you’d need to input data like your customer’s billing details, your business’s rates for work & parts, and what was done and used at a specific job. With this, FSM software can help you quickly calculate estimates, create invoices, accept various forms of payment in different locations, write up financial reports, and more.

Then there’s customer relationship management (CRM), which needs inputs related to your customers like contact information, service history, communication records, feedback, and any other preference notes. Plugged into FSM software, this data lets you do things such as: 

  • •
    Communicate with customers through their preferred channels
  • •
    See a record of work you’ve already done for customers (which can help inform similar work you do in the future) 
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    Send automated messages to customers with reminders or new information,
  • •
    Give customers a self-serve portal where they can pay bills and change appointments or personal information

As a final example, reporting & analytics functions take data from the field on how long jobs took and how many materials they used; data from finance on expenses, revenue, and how many invoices have been paid of those sent out; and customer data regarding how frequently they request certain types of jobs and other feedback on your business. FSM software can take these data and others to create reports and dashboards showing where your business is strong and where it could be improved.


3. What types of companies benefit from field service management software the most?

Pretty much any company where a key part of the business is providing services to customers where they’re located can benefit from field activity management software. These include companies in industries such as: 

  • •
    Construction
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    Electrical
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    Plumbing
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    HVAC
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    Refrigeration
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    Telecommunications
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    Healthcare
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    Manufacturing
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    Energy
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    Landscaping & Lawn Care
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    Security
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    Fire Safety
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    Pest Control
  • •
    Property & Facility Management
  • •
    Painting
  • •
    Locksmithing


Other field service software recommendations by niche & industry

There are a lot of factors that go into choosing the right field service management software for your business. We’ve just scratched the surface of those with the list in this article, but we know that what you choose is very dependent on the specific needs of your business, and there are so many options out there, it’s difficult to navigate through them online. 

That’s why we prepare customized lists of the best field service software for each specific niche and business need, which means we have a collection of over 40 curated lists for field service professionals to help them pick the best software for specific industries, functions, roles, deployments, integrations, and so much more.

If you want specialized recommendations on how to choose the best FSM solution for your business, find the right article below based on what type of business you run:

By Project or Business Size and Type


By Industry or Niche


By Specific Feature Needs


By Compatibility Needs or Integrations


For Managers and Operations


By Location




If you’re looking for an SaaS field service management platform built to handle the unique challenges of commercial field service projects, BuildOps is what you need. We’ve designed it with features that make it easier to coordinate large workforces, even ones spread out between multiple facilities or properties. These include CRM hierarchies that let you search and view properties owned by the same customer, advanced search functions that don’t need exact matches, a dispatch board that updates in real time, and an AI-enhanced mobile app that makes it simple to create reports and invoices from the field.

If you want to judge for yourself, drop into one of our free no-pressure live demos every Thursday to see more of what BuildOps can do for your company. Or if you want to do some hands-on testing, get in touch with us to set up a personalized demo.

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