Their Challenge
Hubbard Mechanical, a trusted provider of HVAC, boiler, and plumbing services in central Kentucky, faced significant operational challenges despite their reputation for quality service. With a team of 13 employees, they service a broad area, including Lexington and Winchester. Before BuildOps, their operations were hampered by a one-size-fits-all cloud-based software that led to recurring outages and inefficiencies, particularly in dispatching, in-field workflow, and invoicing.
“We experienced recurring outages [with their old software],” Stephanie Hubbard explained. “And their one-size-fits-all approach certainly did not meet our needs.”
Why They Chose BuildOps
- Tailored Solutions: BuildOps offered a personalized platform, aligning with Hubbard Mechanical’s specific operational needs.
- Enhanced Efficiency: The ability to track jobs, equipment, and instantly pull reports streamlined their operations.
- Superior Communication and Workflow: The platform’s robust in-field software and seamless back-office integration transformed their workflow and customer service.
Our Impact
- Operational Efficiency: BuildOps streamlined dispatch and invoicing, enhancing operational speed.
- Business Growth: Within two years of implementing BuildOps, Hubbard Mechanical is on track to double their business.
- Immediate ROI: Field techs embraced BuildOps, ensuring seamless operations and growth.
“BuildOps has been a game changer for our company. We are on track to double our business.” — Art Hubbard, Owner, Hubbard Mechanical.
We had a chance to visit the team at their head office and have a chat about how things have been since building with BuildOps: