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4.4

BuildOps Reviews: What Commercial Contractors Say

The reviews are in. Commercial contractors rate BuildOps 4.6/5 and call out faster dispatch, cleaner invoices, and fewer system workarounds after leaving ServiceTitan.

1,500+ contractors
Across North America
4.6/5 average rating
Across review platforms
BuildOps Review Summary
4.6
/5
Across 1,000+ verified reviews
Trusted by commercial contractors nationwide

Customers Say

What
changes with
BuildOps?
Before
  • Billing delays of 30-60 days
  • Missed service invoicing
  • Manual dispatch and scheduling
  • Limited visibility into operations
  • Spreadsheets and disconnected tools
With
  • Faster invoicing and better cash flow
  • Increased technician productivity
  • Real-time visibility across jobs
  • Improved reporting and profitability

Rabine Group

"With the integration of BuildOps and Sage Intacct, our accounting system, we've been able to speed up the time it takes for us to bill customers, which also impacts our cash flow."

Arik DeCleene

CFO

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Omnia Mechanical Group

"We're able to see the big picture all in one place no matter where we are. It's allowed us to feel a lot more comfortable stepping away if we need to for any given reason."

Jonathan Clark

Owner

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Sloan Mechanical Services

"If we were still on the legacy system we used at my old company, we'd already need another person. BuildOps gives us leverage. Full stop."

Dave Sloan

President

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JL Minter

"BuildOps covers every aspect of both project management and service jobs, and has really helped our company organize our day-to-day workflow."

Beth Morris

CFO and Treasurer

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Certified Fire

"There were times we would get 2-3 months behind with the bulk of our service billing. And once that got billed out we weren't capturing everything that could get billed."

Austin Hamlin

CFO and General Manager

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Jolma Electric

"I was skeptical that anything existed that would do everything we wanted. With BuildOps, I thought we might actually have a solution to bring service and projects together. It worked."

Collin Drovdahl

Operations Manager

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Total Platform Ranking

See the difference from the #1 commercial contracting platform

In a ‘multi’ toolkit, project data dies in a silo. In BuildOps, your build phase is part of a vertical stack that feeds your service lifecycle and financial ledger automatically.

Menu item
ServiceTitan
ServiceMax
SimPRO
Overall
4.5
4.3
4.3
4.1
Ease of Use
4.5
4.1
4.3
3.8
Customer Support
4.7
4.0
4.3
3.9
Features
4.3
4.2
4.1
3.9
Value for Money
4.4
3.9
4.3
3.8

Proven Results

Built to perform

More crews in the field, faster invoices out the door, and margins you can see, that's what BuildOps delivers.

+76%

More revenue per tech

Get more out of every tech in the field.

2.6

Tools replaced on average

Scale without stacking more tools.

+80%

More work without more overhead

Handle more volume without adding headcount.

Results collected from the BuildOps benchmark report.

Common Questions

Frequently asked questions

How does BuildOps compare to ServiceTitan?

BuildOps is built specifically for commercial specialty trade contractors, while ServiceTitan's platform originated in residential field service and was later extended to commercial. Per Capterra (as of August 2026), BuildOps holds a higher average rating than ServiceTitan (4.4 vs. 4.3) and rates higher on Customer Service (4.5 vs. 4.0), Ease of Use (4.4 vs. 4.1), and Value for Money (4.3 vs. 3.8). The core difference is architectural — BuildOps connects service, project, and financial management in one system built around commercial workflows like multi-day projects, deep asset hierarchies, and two-way ERP sync, rather than adapting a residential-first tool for commercial use.

What types of contractors use BuildOps?

BuildOps is built for commercial specialty trade contractors, not residential ones. Its core industries are HVAC & Mechanical, Electrical, Plumbing, Fire & Life Safety, and Refrigeration, and it serves businesses ranging from small shops to large enterprise and private-equity-backed contractor portfolios. More than 1,500 commercial contractors across North America currently run their operations on BuildOps.

What ROI do contractors see after switching to BuildOps?

Contractors who switch to BuildOps report an average 76% increase in revenue per technician, 80% more work handled without adding overhead, and 2.6 point-solution tools replaced on average, per BuildOps's customer benchmark report. Results vary by trade: Sloan Mechanical reached a 75% quote approval rate, Dormatech Mechanical Systems saw a 50% revenue increase, Omnia Mechanical Group cut receivables from 120 days to 30 days, and Certified Fire grew profit margins by 250%.

How long does it take to implement BuildOps?

Implementation timelines vary by contractor based on operational scope, integration needs, and complexity — BuildOps doesn't publish one fixed number because no two rollouts look the same. Every implementation follows the same five-phase methodology (planning & blueprinting, build out, readiness & testing, and go-live & stabilization), led by a dedicated project team with experience across 750+ successful launches. ERP integration — QuickBooks, Sage Intacct, NetSuite, Viewpoint Spectrum, or Viewpoint Vista — is set up and validated as part of go-live, not handled as an afterthought.
Four smiling diverse adults in circular frames representing user avatars for an app.
4.4

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