What happens when growth starts moving faster than your systems can keep up? 

It starts small: a missing ticket, a delayed quote, or an increase in calls from the field to the office. 

But the Torque 2026 Commercial Contractor Benchmark Report found that a technician who spends just 20 minutes a day on paperwork, parts lookups, or office calls loses roughly 85 hours of billable time each year. Across hundreds of jobs, those gaps become slower response times, stalled billing, and less capacity to take on the next opportunity.

The challenge: Growth exposes patched together workflows

Before BuildOps, Jolma Electric was navigating the challenges that come with growth.

“We were starting to feel the impact of not being able to provide the best service to our customers, whether that be response time, inaccurate billings, that kind of thing. So that was really the catalyst of why we started looking for a new system,” says Collin Drovdahl, Operations Manager at Jolma Electric.

When important information is scattered across paper tickets, separate software programs, spreadsheets, inboxes, and phone calls, everything takes longer.

Technicians cannot quickly find the details they need, and the office has to fill the gaps manually. Billing teams don’t have complete information from the field, so invoices take longer to complete.

“We used to spend a lot of time looking– looking for jobs, looking for tickets, looking for invoices, looking for paperwork,” says Jonathan Clark, Owner of Omnia Mechanical Group.

Before BuildOps, they relied on paper-based processes that made it harder to track jobs, tickets, invoices, and paperwork creating opportunities for information and revenue to slip through the cracks. 

Solution: One connected platform creates visibility

Moving information into one connected system helps contractors replace searching and guessing with visibility. 

For Omnia, that meant operational details were easier to find and use across the business.

“Now we know where everything is,” says Jonathan, “We’re organized, we’re much faster and that ultimately translates to money.”

That visibility also changes how owners and leaders experience the business. 

“We’re able to see the big picture all in one place no matter where we are. It’s allowed us to feel a lot more comfortable stepping away if we need to for any given reason.”

Results: Faster handoffs, greater efficiency, and room to scale

When technicians have the information they need at the job, they spend less time calling the office for context. When the office receives cleaner, more complete information, teams can spend less time correcting, retyping, and tracking down missing details.

At Jolma Electric, Collin described the difference for both field and office teams:

“The techs love the app because all the information’s right there. They know exactly what they need to do. They can enter all their items and the office loves it because the tech has all that information at their fingertips, and isn’t calling them every ten minutes to get more info.”

When schedules, quotes, change orders, job costing, and hours are easier to access, teams can spend more time acting on information and less time trying to locate it.

For Layer One, a connected workflow means more visibility into every part of the business.

“I’m in BuildOps everyday. From the time I sit down I’m checking everything from schedule for where the guys are at today, to quotes for customers or change orders for jobs, job costing, checking hours...” says Michael Powell, Project Manager at Layer One.

Faster information flow supports faster billing

Omnia’s connected workflow also produced a measurable financial result. 

BuildOps helped the company reduce its accounts-receivable period from 120 days to 30 days—a 75% reduction. The company’s customer story describes how more complete job information helped make invoices faster and more precise.

“When we go to write an invoice, it’s 80% done, instead of someone sitting there trying to read and interpret notes and then retype it.”

With job history and visit information available in one place, technicians can arrive with more context about what happened before them:

“Now when a tech shows up on a job site, if they’re not the first guy there, they see the whole story. They’re not going in blind.”

Efficiency creates capacity for growth

Efficiency is not only about completing today’s work faster. It is about creating enough capacity to handle more work without adding the same amount of operational complexity.

For Jolma, that shift came from giving everyone a consistent way to work:

“Our efficiency has increased dramatically just because everyone is doing the same things in the same platform.”

With the operational foundation in place, the company could move forward with greater alignment:

“So then it felt like, okay, the whole company’s on one platform. We’re one company and we’re all rowing this boat in the same direction.”

That is the difference between simply adding software and building a more scalable operating model. A connected platform helps teams standardize the way work moves from the field to the office, while giving leadership a clearer view of what is happening across the business.

A stronger foundation makes expansion possible

A strong foundation means expansion is within reach. Service 1st wanted to grow into new markets, but its previous systems created too many workarounds and made it harder to move forward. With BuildOps, the team gained a platform it could carry into its next stage of growth.

“Our very ambitious goal is going nationwide. I know BuildOps is going to go there. We have the system. There is nothing that’s going to stop us now,” says Alfred Molina, General Manager at Service 1st.

Scaling is not just about winning more work. It is about having the visibility, consistency, and operational capacity to deliver that work well.

Build a system that can grow with the business

Contractors do not need more disconnected tools or more workarounds. They need a system that helps the field, office, and leadership teams work from the same information.

BuildOps helps commercial contractors connect work from the first customer call through dispatch, field execution, billing, and business visibility. The result is a more organized operation that can respond faster today and build toward sustainable growth tomorrow.