TECHNICIAN MOBILE APP
Don’t overcomplicate it: A simple app with a LOT of power.
Fast, intuitive, and easy to use.
Arm technicians with the right tools for the job. The BuildOps mobile app facilitates seamless communication between staff in the office and techs in the field, so the data they need is both easy to collect and access later on.
Complete work orders, receive updates, access key site plans and equipment manuals, and collect customer signatures — all within a simple app designed for the technicians using it.
Standardize workflows for consistent quality.
Ensure every job is completed in a matter that aligns with your quality standards. Decrease callbacks, increase first-time fix rates, and capitalize on opportunities for pull-through work with gated workflows and custom forms.
Technicians can even add photo and video documentation to every job, providing a comprehensive job site history at any stage, and settling customer disputes.
Keep it all straight.
Set your technicians up for success with features that save them time on the job. Smart fields simplify documentation, optical character recognition (OCR) pulls info from pictures of data plates, and when there are so many contacts for a single customer? It’s no sweat to locate the proper contact info for a given property.
BuildOps Customer Experiences
Technician Mobile App FAQ
How do my techs in the field stay connected to the office?
That’s the beauty of cloud-based software. Whether entered via desktop or mobile device, all your organization’s data is going to the same place, keeping all parties on the same page.
Dispatchers coordinate jobs in the back office; technicians receive real-time notifications on their phones. Technicians enter notes in the mobile app; the sales team instantly has access to them to get started on a quote.
What good is a mobile app if my tech loses cellular service?
Just as good! With BuildOps offline mode, technicians don’t have to worry about whether they have enough bandwidth to capture and communicate their data. Instead, they’re able to continue their work and documentation without disruption, automatically syncing with the cloud once they regain service.
How does the mobile app help with asset management?
The app allows you to effortlessly manage assets from end to end. Simply snap a photo, and BuildOps uses OCR to automatically pull and store make, model, and serial numbers for every equipment type. Your whole team can easily access a complete audit trail of recommended and completed repairs.
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